I am writing to you regarding the recent supply to us of a Ford Kuga. The vehicle was supplied under the Motability.
Your sales executive Rick Vullo dealt with us and I would like to say what a professional, supportive and knowledgeable person he is and credit to his position. He kept us informed from the beginning. It was obvious to us that nothing was too much trouble when we made contact.
The vehicle is first class, it is not the first one we have had under the scheme, unfortunately the previous vehicle a Ford Mondeo was handed back to you as my condition health wise has deteriorated which now requires me to drive only with hand controls fitted and a hoist for an electric wheelchair. We were advised by Motability to change the vehicle now to allow this to take place and when we visited your showroom Mr Vullo gave us so much advice and help to make sure we selected the right vehicle with both of us in mind.
The company who did all the alterations were Philip Chapman of Southampton who were also first class and are continuing to assist us, by telephone and visiting us at our home.
I have in the past purchased many cars of which the majority have always been Fords with suppliers like yourselves and Sales Executives such as Mr Vullo I have no reason to even think of changing, each car gets better. I shortly return to hospital for major surgery but the knowledge of the help and assistance available by you especially Mr Vullo gives me complete peace of mind for my wife in relation to our vehicle.
I hope my comments will be passed to the appropriate person within Ford and Hendy's. I shall be informing Motability of your excellent help and service and I trust my comments will be brought to Mr Vullo's attention and go to help in his further career with you.
Mr I E Turner
Purchased a Ford Kuga on the Motability scheme
24th April 2015
Hendy Group Ltd, School Lane, Chandlers Ford Industrial Estate, Eastleigh, Hampshire SO53 4DG
Reg No: 192872
The Hendy Group, School Lane, Chandlers Ford Industrial Estate, Eastleigh, Hampshire, SO53 4DG is authorised and regulated by the FCA. Our FCA Register number is: 311625. Our permitted business is arranging non-investment insurance contracts and consumer hire and credit brokerage, with the right to cancass of trade premises for debtor-creditor-supplier agreements or consumer hire agreements. You can check this on the FCA’s Register by visiting the FCA’s website: www.fsa.gov.uk/register/ or by contacting the FCA by phone on: 0845 606 1234. Our Consumer Credit Licence number is: 513997
Hendy subscribe to the National Conciliation Service ADR scheme, for more information click here